Goodwill Earns Highest Level of Accreditation for Rehabilitation Facilities

Goodwill of Central and Coastal Virginia recently received the highest level of accreditation from the Commission on the Accreditation of Rehabilitation Facilities (CARF). The Three Year accreditation recognizes Goodwill’s high level of compliance and risk management in delivering services to 585 clients with disabilities while enhancing the organization’s mission and impact on those served.

Goodwill has received the prestigious award for more than 20 years from CARF, an independent, international non-profit accreditor of health and human service providers. The accreditation report yielded “no recommendations” for Goodwill to change or improve practices, which Goodwill has now earned for two consecutive accreditation cycles. According to CARF, only three percent of rehabilitation facilities it reviews nationwide have achieved back-to-back accreditations with no recommendations.

In 2017, Goodwill provided ongoing vocational and employment support to 585 individuals with disabilities who work in various sites including Goodwill stores, government offices such as the IRS and Federal Courts building, and military installations, among other workplaces.

“CARF’s review and accreditation reflects the high levels of competencies of our associates as well as the discipline our team applies to follow the best practices and procedures established by CARF,” said Charles Layman, president and CEO of Goodwill. “It’s a distinguished indication to our clients that we are comprehensively qualified to work with them and we continue to meet a high standard of delivering services to people with disabilities,” he added.

Three CARF administrators conducted the review in March 2018, interviewing Goodwill staff, visiting stores and service locations, contacting service recipients and extensively reviewing Goodwill’s services, programs and compliance documentation.

A partial list of CARF standards reviewed include:

  • Accessibility
  • Human Resources
  • Employment Services
  • Leadership and Engagement
  • Financial Planning and Management
  • Program/Service Structure
  • Governance
  • Rights of Persons Served
  • Health & Safety (Asset Protection)
  • Strategic Planning

“CARF surveyors act as an advocate for our clients to make sure we’re not just checking off ‘to-do’ boxes,” said Debra Ferguson, Goodwill’s senior compliance manager. “CARF standards are engrained in our daily operations here at Goodwill so that we consistently meet our clients’ needs with proven policies and procedures,” Ferguson added.

Goodwill’s accreditation extends through March 2021 and applies to the following program(s)/service(s):
• Community Employment Services: Employment Supports
• Community Employment Services: Job Development
• Employee Development Services