Retail Lead Associate

Date Posted April 2, 2018 Compensation $12 Employment Type Full-time, Non-exempt Company Goodwill of Central and Coastal Virginia Address 6202 West Broad Street Richmond, VA 23230
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Company Description

Goodwill of Central and Coastal Virginia is a non-profit organization that proudly serves people with obstacles to employment through education, training, and job placement services. We help people become independent members of their communities by giving them opportunities to work, earn an income, and enjoy a sense of pride and self-esteem. Our mission is focused on long-term employment solutions for individuals with disabilities or social and economic disadvantages. Funding for our social enterprise is fueled by donated goods, contracts with employers, and philanthropic gifts.

In addition, we provide business services to public, private, and government organizations. Our business units generate income and also serve as a front-line training ground for the development of job skills. We proudly channel over 85 percent of our revenues into programs to meet our local communities’ needs. So if you would like to join our fine family of Goodwill associates and work in an environment that genuinely helps others, then we encourage you to continue with this online job application.

Goodwill recognizes and respects the amount of time you are about to invest by applying to this open position.  If you complete this job application, you will be kept informed via e-mail status updates throughout the evaluation process.

By continuing with this job application, you will be asked to answer job-specific questions.   Please note that the questions contained in this job posting are the sole intellectual property of Goodwill of Central and Coastal Virginia.

Upon receipt of your responses, the recruiting team will evaluate your submission. If selected for a personal interview, you will receive an email notification to review your application. If not selected, you will receive an email telling you such. Phone calls inquiring about the status of your application are discouraged.

Goodwill of Central and Coastal Virginia is an equal opportunity/affirmative action employer.  All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Thank you,
The Hiring Team

SPECIAL NOTE:  If you do not receive an e-mail confirmation e-mail within minutes of your job application submission, please check your e-mail bulk or spam folders.  

Job Description

Work hours for this position include nights and weekends.


In the absence of the Store Manager and Assistant Manager, directs the work tasks of Retail Associates and other retail employees/workers assigned to that facility, documenting any personnel issues that occur and reviewing with management at the next available opportunity. Accountable for all retail facility operations in the absence of other retail management team members.

Open store and prepare facility for business day in the absence of Store Manager and Assistant Manager. Close store, reconcile cash with daily sales reports, and secure facility for night in the absence of the Store Manager and Assistant to the Manager.

Conduct quality assurance inspections and monitor production levels based on store needs.

Prepare and maintain records of store operations including daily sales reports, cash deposits and opening/closing reports.

Responsible for reporting Workers’ Compensation claims in the absence of other retail management team members.


Receiving, Sorting and Pricing Workstations:

Greet donor vehicle courteously and unload donated goods with care
Issue receipts to donors as requested
Sort and deliver donated textile materials to Sorting, Grading & Hanging Workstation
Review and utilize current Consumer Product Safety Commission (CPSC) recall bulletins to prevent unsafe items from being sold in the retail store
Communicate to donors why certain items cannot be accepted by Goodwill
Assist in the uploading/downloading of trailers as needed
Refer donors to appropriate sources of information related to IRS donation guidelines

Sorting and Hanging Workstation:

Inspect donated goods for quality to determine marketability
Tag donated items according to Goodwill’s rotation system
Hang/tab inspected goods for placement onto retail sales floor
Produce appropriate number of textile items each day according to Goodwill’s minimum standards

Sales Floor/Cashier Workstation:

Assist customers in locating and/or selecting merchandise
Process customer sale transactions by ringing the sales on a multi-key cash register and/or POS Computer System, collecting the payment, making change, bagging the merchandise and thanking the customer for shopping at Goodwill
Merchandise quality items on sales floor to maximize profits that are used to fund GCVA’s mission-based programs
Accurately conduct sales transactions and maintain cash and credit card control by following proper procedures regarding voids, refunds, checks, credit cards, etc.
Give excellent customer service and remain calm and professional under stressful situations
Use math skills including adding, subtraction, division, multiplication and percentages
Perform other duties as required or directed which may be necessary in order to facilitate the mission of the organization
Promptly greet all customers with a friendly smile and acknowledge their presence in the store
Maintain the sales floor and inventory in a clean, neat and properly displayed manner
Maintain a professional appearance at all times

Perform general housekeeping duties as needed or assigned 

Adhere to all Goodwill policies and procedures as reviewed by a management team member
Strictly adhere to confidentiality policies; ensure confidentiality of company records and information obtained in normal course of job duties
Attend store meetings as scheduled
Maintain a safe work environment at all times by following company safety regulations
Immediately report all incidents of theft (both internal and external) to a management team member
Maintain personal workspace to include, but is not limited to: security, cleanliness and energy efficiency by turning on and off equipment/lights as necessary
Work with a management team member to complete required employee training
Provide assistance and support to other Goodwill staff as necessary
Work habits should include: regular attendance, punctuality, teamwork, initiative, willingness to learn, dependability, and promptness


  • Please see job description


  • Professional, customer-friendly demeanor and appearance
  • Strong work ethic
  • Willing to work a flexible schedule
  • Must be able to lift, bend, and twist with up to 50 pounds
  • Strong communication skills
  • High school diploma or GED


  • Bereavement Leave
  • Dental Insurance
  • Employee Discounts
  • Health Insurance
  • Holidays
  • Life Insurance
  • Long-term Disability Insurance
  • Personal Days
  • Short-term Disability Insurance
  • Sick Time
  • Vacation
  • Vision Insurance
Apply online