Retail Assistant Manager

Date Posted April 9, 2018 Compensation $16 - $18 an hour Employment Type Full-time, Non-exempt Company Goodwill of Central and Coastal Virginia Address 4200 Tom Leonard Drive Henrico, VA 23060
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Company Description

Goodwill of Central and Coastal Virginia is a non-profit organization that proudly serves people with obstacles to employment through education, training, and job placement services. We help people become independent members of their communities by giving them opportunities to work, earn an income, and enjoy a sense of pride and self-esteem. Our mission is focused on long-term employment solutions for individuals with disabilities or social and economic disadvantages. Funding for our social enterprise is fueled by donated goods, contracts with employers, and philanthropic gifts.

In addition, we provide business services to public, private, and government organizations. Our business units generate income and also serve as a front-line training ground for the development of job skills. We proudly channel over 85 percent of our revenues into programs to meet our local communities’ needs. So if you would like to join our fine family of Goodwill associates and work in an environment that genuinely helps others, then we encourage you to continue with this online job application.

Goodwill recognizes and respects the amount of time you are about to invest by applying to this open position.  If you complete this job application, you will be kept informed via e-mail status updates throughout the evaluation process.

By continuing with this job application, you will be asked to answer job-specific questions.   Please note that the questions contained in this job posting are the sole intellectual property of Goodwill of Central and Coastal Virginia.

Upon receipt of your responses, the recruiting team will evaluate your submission. If selected for a personal interview, you will receive an email notification to review your application. If not selected, you will receive an email telling you such. Phone calls inquiring about the status of your application are discouraged.

Goodwill of Central and Coastal Virginia is an equal opportunity/affirmative action employer.  All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Thank you,
The Hiring Team

SPECIAL NOTE:  If you do not receive an e-mail confirmation e-mail within minutes of your job application submission, please check your e-mail bulk or spam folders.  

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties within the scope of this position may be assigned.   Leadership:  Retail Assistant Operations Managers, in their manner and appearance, keep a positive work environment and act as exemplary role models to their staff, their customer and their communities.
Store goals; identify work to be done; prioritize and delegate to reach performance goals.  Hold self and team accountable for driving results.
Embrace and promote Goodwill’s standards of exceptional customer service with internal and external customers.
Assist in the execution of key on-boarding principles to prepare and nurture new and transferred associates.
Assist with the execution of effective monthly staff meetings and monthly check in meetings.
Be a role model for change through communication and positive support of all company and departmental initiatives.
Recognize and reward behaviors that reinforce both progress and success utilizing all recognition programs.
Identify and develop associates who are not meeting their productivity potential.

Planning and Execution:  Manage the execution of departmental and company strategic initiatives for assigned location.
Maximize the value of donated goods. Ensure donations are received and processed quickly and efficiently. Monitor inventory levels, production, and donation volume to drive retail sales.
Adhere to and help develop Goodwill operational standards. This includes pricing, rotation schedule and plant returns. Demand a high level of excellence in store appearance:  visual merchandising, stock levels, housekeeping, and associate uniforms.
Submit required reports accurately, neatly and in a timely manner. (Posted Schedules, Payroll Change Notice, New Hire Department Orientation and Job Descriptions, Performance Appraisals, Kronos Documentation, Performance Management Documents, Payroll, Donor Counts, etc.)
Ensure the security of company assets. Immediately report known or suspected security and/or theft problems (internal/external).
Know, adhere to, and enforce Goodwill policies & procedures and operational direction as specified in the Retail Operations Manual.

Business Requirements: Execute functional responsibilities.
Access external resources to support store operations and to execute departmental and company initiatives such as Marketing, Assets Protection, Finance, Facilities, Human Resources and Workforce Development.
Solicit customer and associate feedback to understand customer needs within the local community.
Utilize management information tools such as Daily Sales, Production Report, Sales by Commodity, Round Up, Monthly Variance and Expense Reports to determine store activity.
Respond to customer inquiries in a timely and professional manner.
Communicate directly and consistently with supervisor, relating problems with store operation and personnel.



  • Helps ensure store meets sales and production goals
  • Helps develop and train employees
  • Addresses customer concerns and issues or escalates them as needed
  • Performs other duties as assigned
  • Performs the duties of the Retail Assistant Manager as assigned




  • Associate’s or Bachelors Degree and/or 3 years of management experience in retail
  • Strong supervisory and communication skills
  • Must be able to lift up to 50 pounds and push/pull up to 100 pounds
  • High school diploma or GED



  • Associate Discount
  • Company Paid Life Insurance
  • Dental Insurance
  • Health Insurance
  • Holiday Pay
  • Sick Time
  • Vacation
  • 403(b) Retirement Plan
  • and more!
Apply online