Credentialing Programs

Goodwill collaborates with training providers to bring job seekers high quality, effective workforce credential training that provide pathways to sustainable employment in the regions we serve.

Goodwill’s career credentialing training program leverages workforce development by collaborating with training providers to provide wrap around support and job readiness training to job seekers with barriers to employment while they participate in high quality, effective workforce credential training programs that provide pathways to sustainable employment in the regions we serve.

Technical Skills Training

Goodwill’s technical skills training programs are offered in conjunction with Thomas Nelson Community College in Hampton Roads. Goodwill offers similar programs in Central Virginia, in partnership with Reynolds Community College and John Tyler Community College.  The fields of study include Logistics, NCCER Core, Customer Service, Certified Nurse Assistant and Certified Medical Assistant.

Thomas Nelson’s Center for Building and Construction Trades is housed at Goodwill’s Hampton Support Center. Students receive classroom and hands-on skills training in 10- to 12-week courses, and Goodwill provides job readiness training and support. All programs provide national credentials required for their respective fields:

  • HVAC
  • Electrical
  • Facilities Maintenance
  • Plumbing (coming in 2018)

Customer Service Training

Goodwill’s customer service training program provides job seekers with the knowledge and skills to excel in working within the customer service and retail industry.

Upon completion of the three-week program, participants earn a nationally recognized credential from the National Retail Federation. Participants also receive job readiness training through Bring Your ‘A’ Game and Employ Excellence and Goodwill’s GoodPrep job readiness program.

Participants are paired with a dedicated Career Advisor who assists with career plans, resumes and placement opportunities.

Hospitality Training

Goodwill’s hospitality training program provides job seekers with the knowledge and skills to excel in working within the hotel and hospitality industry. The curriculum covers one of four career pathways: Guest Room Attendant, Restaurant Server, Maintenance and Front Desk staff.

Upon completion of the two-week program, participants may earn an American Hotel and Lodging Education Institute (AHLEI) Certificate, a nationally recognized credential in the hospitality industry. In addition to the AHLEI curriculum, participants receive training in job readiness skills through Bring Your ‘A’ Game.

Participants are also paired with a dedicated Career Advisor who assists with career plans, resumes and placement opportunities.

Credentialing Programs Success

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